A patient mentions their doctor does not ensure they understand their health condition. How should the HUC respond?

When a patient expresses concerns about not understanding their health condition, it is important for the Health Unit Coordinator (HUC) to acknowledge the patient's feelings and ensure that their concerns are addressed. The choice to advise the patient that their concerns will be relayed and that a nurse will come to talk with them demonstrates active listening and empathy. By indicating that the nurse will follow up, the HUC is ensuring that the patient will receive the necessary support and information from a qualified professional who can provide clarity and answers.

This approach also fosters a sense of trust and reassurance for the patient, showing that their health concerns are taken seriously and that there is a commitment to providing better communication moving forward. It opens the door for the patient to engage with healthcare providers who can offer further explanation about their condition and treatment options, ultimately enhancing the patient's understanding and satisfaction with their care.