What is considered proper telephone etiquette when placing a caller on hold?

When placing a caller on hold, it is essential to adhere to proper telephone etiquette to ensure a positive experience. Asking, "May I place you on hold?" demonstrates respect and courtesy towards the caller. This approach allows the caller to be informed about the action being taken and gives them the opportunity to consent to being placed on hold. It acknowledges their time and presence, making them feel valued and respected.

The other options do not show the same level of courtesy or professionalism. Simply placing someone on hold without any communication may leave the caller feeling ignored or confused. Hanging up after a brief pause can lead to frustration and reflects a lack of professionalism, potentially damaging the relationship with the caller. Asking if they can hold for a specific duration, like 10 minutes, can be seen as presumptive without first confirming their willingness to hold. Therefore, asking for permission to place someone on hold is the most considerate practice in this scenario.