What is the role of the HUC when a patient is dissatisfied with care?

The role of the Health Unit Coordinator (HUC) when a patient expresses dissatisfaction with care is to support the patient's perspective and actively seek solutions to address their concerns. This approach acknowledges the patient's feelings and validates their experience, which is critical in healthcare settings where patient satisfaction is paramount. By listening effectively and demonstrating empathy, the HUC can help bridge communication between the patient and the healthcare team. This engagement not only helps in resolving issues more efficiently but also contributes to a more positive patient experience overall.

Supporting the patient can involve documenting the complaint, communicating it to the relevant healthcare providers, and following up to ensure that the patient's concerns are being addressed. This proactive approach fosters a collaborative atmosphere and encourages patients to voice their needs, ultimately leading to improved care and patient outcomes.