Where should the health unit coordinator report a malfunctioning patient's telephone?

The health unit coordinator should report a malfunctioning patient's telephone to the Information Technology (IT) Department because they are responsible for the management and maintenance of all technological systems within the healthcare facility, including telecommunication systems. IT specialists have the expertise to diagnose, troubleshoot, and repair issues related to patient telephones, ensuring they are functioning properly for effective communication. This process is critical to maintaining clear lines of communication between patients and healthcare providers, which is essential for patient care and safety. Other departments, such as the Front Desk, Medical Records, and Nursing, are not equipped to handle technical issues related to telephone systems, making IT the appropriate choice for this scenario.